Preferences for Web-Based Information Material for Low Back Pain
Preferences for Web-Based Information Material for Low Back Pain:
Qualitative Interview Study on People Consulting a General Practitioner
SOURCE: JMIR Rehabil Assist Technol. 2018 (Apr 2); 5 (1): e7
Allan Riis, PhD; Ditte Meulengracht Hjelmager, MSc; Line Dausel Vinther, MSc; Michael Skovdal Rathleff, PhD; Jan Hartvigsen, PhD; Martin Bach Jensen, MD, PhD
Research Unit for General Practice in Aalborg,
Department of Clinical Medicine,
Aalborg University,
Aalborg, Denmark.
BACKGROUND: Information on self-management, including addressing people’s fears and concerns, are core aspects of managing patients with low back pain (LBP). Web apps with patient information may be used to extend patient-physician consultations and encourage self-management outside of the consultation room. It is, however, important to identify the end users’ needs and preferences in order to maximize acceptance.
OBJECTIVE: The aim of this study was to identify preferences for the content, design, and functionality of a Web app with evidence-based information and advice for people with LBP in Denmark.
METHODS: This is a phenomenological qualitative study. Adults who had consulted their general practitioner because of LBP within the past 14 days were included. Each participated in a semistructured interview, which was audiotaped and transcribed for text condensation. Interviews were conducted at the participant’s home by 2 interviewers. Participants also completed a questionnaire that requested information on age, gender, internet usage, interest in searching new knowledge, LBP-related function, and pain.
RESULTS: Fifteen 45-min interviews were conducted. Participants had a median age of 40 years (range 22-68 years) and reported a median disability of 7 points (range 0-18) using the 23-item Roland Morris Disability Questionnaire. Participants reported that Web-based information should be easy to find and read, easily overviewed, and not be overloaded with information. Subjects found existing Web-based information confusing, often difficult to comprehend, and not relevant for them, and they questioned the motives driving most hosting companies or organizations. The Patient Handbook, a Danish government-funded website that provides information to Danes about health, was mentioned as a trustworthy and preferred site when searching for information and advice regarding LBP.
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